Operations & Team Lead

The Heart of Our Analogue Photo Lab

We're looking for an enthusiastic and organized individual to become the Operations & Team Lead in our bustling photographic film lab. This isn't just a job; it's an opportunity to be the cornerstone of our operation, ensuring everything runs smoothly and our customers receive the highest quality service. You'll be the person who keeps us on track, solves problems with a smile, and fosters a positive, collaborative atmosphere.

What We're Looking For:

Essential Personal Traits (These are more important than prior lab experience!)

• Meticulous Detail-Oriented: You have a keen eye for detail and a commitment to quality.
• Natural Problem Solver: You love tackling challenges and finding effective solutions.
• Organizational Guru: You excel at managing multiple tasks, prioritizing effectively, and creating order.
• Excellent Communicator: You communicate clearly and professionally, both verbally and in writing.
• Calm Under Pressure: You handle high-pressure situations with composure and maintain a positive attitude.
• Team Player & Leader: You motivate and guide others, fostering a collaborative and supportive environment.
• Adaptable & Eager to Learn: You embrace change and are excited to learn new techniques.
• Customer-Focused: You're passionate about providing exceptional customer service.
• Reliable & Responsible: You take ownership of your responsibilities and are dependable.
• Passion for Analogue Photography: You have a genuine appreciation for film photography and its art.

What You'll Do:

• Oversee daily lab operations, manage workflow, and ensure deadlines are met.
• Keep our equipment running smoothly, troubleshoot issues, and find creative solutions.
• Provide exceptional customer service, respond to inquiries, and build strong relationships.
• Motivate and guide lab staff, fostering a supportive and collaborative work environment.
• Implement and maintain procedures to ensure consistent, high-quality results.
• Manage supplies and maintain accurate records.
• Implement and maintain digital filing systems for customer orders.
• Stay up-to-date on industry trends and techniques, and be open to learning and developing new skills.

Bonus Points (Not Required, But a Plus):

• Basic technical skills or an aptitude for learning technical processes.
• Experience in a customer service or team leadership role.
• Familiarity with film processing or photography.

What We Offer:

• A creative and passion-driven work environment where your ideas are valued.
• Continuous learning and skill development in film processing, scanning and darkroom processes.
• Opportunities to utilize lab equipment for personal projects.
• Film allowance and discount on all products.
• Competitive compensation based on level of skill.

How to Apply:

Send us your CV and a cover letter letswork@capefilmsupply.co.za